Frequently Asked Questions

We offer a comprehensive range of healthcare, fitness, physiotherapy, and wellness equipment. This includes commercial gym machines, home fitness gear, massage and recovery tools, body slimming and weight loss devices, physiotherapy equipment, diagnostic and wellness technology, and more.

Yes! We deliver to all 36 states and the FCT (Abuja). Delivery timelines vary by location — typically 1-3 business days within Abuja and 3-7 business days for other states. We also offer express delivery options for urgent orders.

Absolutely. All our products are 100% genuine and sourced directly from authorized manufacturers and distributors. Our equipment meets international quality standards including CE, FDA, and ISO certifications where applicable.

Yes, we provide professional installation and setup services for all commercial equipment and complex home fitness systems. Our trained technicians will install, calibrate, and test the equipment at your location.

We accept payments via Paystack, which supports all major debit/credit cards (Visa, Mastercard), bank transfers, USSD, and mobile money. For bulk orders and B2B clients, we also offer direct bank transfer and flexible payment plans.

Yes, all our products come with manufacturer warranties ranging from 6 months to 3 years depending on the product category. We also offer extended warranty options for commercial clients.

We offer a 7-day return policy for unused products in original packaging. If you receive a defective or damaged item, we will arrange a replacement or full refund immediately. Please contact our support team within 24 hours of delivery for damaged goods.

Yes! We offer special pricing for bulk orders, commercial setups (gyms, hotels, hospitals), and corporate wellness programs. Contact our B2B team through the Commercial Solutions page or call us directly for a custom quote.

Once your order is shipped, you will receive a tracking number via email and SMS. You can also track your order from your account dashboard under My Orders. For any tracking issues, contact our support team.

For high-value equipment and commercial orders, we offer flexible payment plans including installment payments. Terms and conditions apply. Contact our sales team to discuss available financing options for your purchase.